To make the anti-spam protection stronger, please, do the following:
Go to WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option
„Don’t check trusted user’s comments“ to „Off“
—> set the option „Protect logged in Users“ to „On“ —> Save Changes.
Go to WordPress Admin Page —> Users —> Find spam users.
Additionally, mark records in your Anti-Spam Log if our service made wrong decision:
Your Anti-Spam Log [ https://cleantalk.org/my/show_requests ] —> choose your website in the drop-down menu —> there are buttons „Spam“ and „Not Spam“ under every record —> mark records using these buttons.
The guide is here: https://cleantalk.org/help/faq#feedback_spam
For each mark you get 1 bonus day to your license and we update our database and get your feedback for the analysis.